01Who we are
LALABLOOM LONDON LTD (company number 17544304, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ) is the controller of the personal data described here. Contact: hello@lalabloomlondon.co.uk.
02What we collect
- About you: name, email, phone, WeChat ID (if you give it), and payment confirmation from Stripe.
- About the recipient: name, phone number, and delivery address or ceremony venue.
- Your order: the bouquet, date, time slot, card message and any notes.
- Technical data: basic server logs kept by our hosting provider for security.
03Why we use it
To take your payment, make and deliver your order, send you the photo and updates, and deal with any questions or refunds. Our legal basis is performance of our contract with you and, for the recipient's details, our legitimate interest in delivering the gift you sent. We also keep records we are required to keep for tax and accounting.
We will only send you marketing if you ask us to, and you can unsubscribe at any time.
04Who we share it with
- Stripe, which processes payments.
- Cloudflare, which hosts this website and processes orders.
- Our email provider, to send order messages.
They act on our instructions. Some of them may process data outside the UK, under safeguards approved under UK data protection law. We never sell personal data.
05How long we keep it
Order records are kept for six years for tax and accounting purposes, then deleted. Delivery details that are not needed for those records are deleted sooner.
06Cookies
This website does not use advertising or tracking cookies. When you pay, Stripe uses cookies that are strictly necessary to process the payment securely and prevent fraud.
07Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or ask us to restrict it. Write to us at the address above. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).