01About us
This website is run by LALABLOOM LONDON LTD, a company registered in England and Wales under company number 17544304, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at hello@lalabloomlondon.co.uk.
02Your order
When you pay at checkout you make an offer to buy. The contract is formed when we email you an order confirmation. If we cannot accept an order (for example, because a delivery slot is full or the address is outside our area) we will tell you and refund you in full.
03Prices and payment
Prices are in pounds sterling and are the total you pay for the bouquet and any add-ons; the delivery charge is shown separately before you pay. Payments are processed securely by Stripe. We never see or store your full card details.
04Seasonal flowers
Our bouquets are made from fresh, seasonal flowers bought each week. Photos show a representative example. If a particular stem is unavailable, we will use one of the same colour, style and equal or greater value. Your bouquet will match the palette and size you chose.
05Delivery
We deliver on the date and in the time slot you choose, as described in our delivery policy. Please make sure the recipient details are correct; we are not responsible for delays caused by incorrect details or by events outside our reasonable control.
06Card messages
We print the message you write on our ticket card. Please do not ask us to include anything unlawful, offensive or that infringes someone else's rights; we may decline such messages and refund the order.
07Changes, cancellations and refunds
See our refunds and changes policy.
08Our responsibility to you
If we fail to meet these terms we are responsible for loss you suffer that is a foreseeable result of our failure, up to the price you paid. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.
09Law
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts there.